Written by Mel Kleiman on May 16, 2010
Here's a recap of the story a first-time worker employed by a major grocery chain posted on Yahoo... She was excited for the opportunity and happy because she already had two friends who worked in the store. However, she wondered online if she’d made a mistake because her first day consisted of two hours of paperwork, three hours of customer service and safety videos, and one hour stocking shelv...
Continue ReadingWritten by Mel Kleiman on May 16, 2010
Here’s a story a phone center technical support rep shared. While he managed to get through the first day on the job successfully, most all of the rest of the people in his group of new hires didn’t fare so well. My current job had a pretty epic first day. After the first three weeks in training, I show up 30 minutes late and all my supervisor says to me is: “Thank God, I thought you bail...
Continue ReadingWritten by Mel Kleiman on April 20, 2010
Your Organization Needs a Program on Employee Hiring and Engagement Now More than Ever Just eighteen months ago, anyone who wanted a frontline, hourly worker’s job only had to have a pulse to get hired. Today, we're faced with major unemployment, major under-employment, and major job dissatisfaction. Applicants are desperate and desperate people do desperate things. That’s why employers can...
Continue ReadingWritten by Mel Kleiman on April 20, 2010
Yesterday I blogged about negligent retention and got this story from a reader who had, in fact, hired the employee from HELL. Here it is just as I received it. I once got stung with a lawsuit by a chronic employer-suer, who I was in too much of a rush to hire. He seemed just perfect and his references (who it turned out were terrified to say anything bad) said he walked on water. So I had...
Continue ReadingWritten by Mel Kleiman on April 15, 2010
It is not about retaining people and low turnover. It is about... Retaining the right people. Making sure they are doing the right things. Helping them get what they want so they will help you get what you want. Raising the bar so that you no longer accept just OK performance. Making sure you support your "A" players. Making the tough people decisions that it takes to build an "A" team...
Continue ReadingWritten by Mel Kleiman on April 15, 2010
It maybe good for the Payroll Department, but is it any good for the new employee and his or her manager? At www.citymax.com, a build-your-own-website service in Vancouver, British Columbia, new employees always start on Fridays, when work is less hectic and everyone has time to introduce him- or herself. The new hire is greeted with balloons, streamers, and a welcome card signed by the ...
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Leading Authority on Employee Recruiting, Selection & Retention.
Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting and hiring hourly employees.
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Here’s a recap of the story a first-time worker employed by a major grocery chain posted on Yahoo… She was excited for the opportunity and happy because she already had two friends who worked in the store. However, she wondered online if she’d made a mistake because her first day consisted of two hours of [...]
Here’s a story a phone center technical support rep shared. While he managed to get through the first day on the job successfully, most all of the rest of the people in his group of new hires didn’t fare so well. My current job had a pretty epic first day.
